Refund policy

Refund & Return Policy

We want you and your pet to love every Cora's Petlife order. If something is not right, we will make it right.

30-Day Returns

You have 30 days from the delivery date to request a return. Items must be unused, in their original packaging, and in the same condition you received them. A proof of purchase (order number or confirmation email) is required.

Non-Returnable Items

• Opened food, treats, or supplements (for safety reasons)
• Personalized or custom-made items
• Gift cards and final-sale items

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the item and packaging. We will send a free replacement or issue a full refund - your choice, no return needed.

How to Start a Return

Email us at hello@coraspetlife.com with your order number and the reason for the return. We will reply within 1-2 business days with return instructions. Please do not ship anything back before contacting us - returns are sent to our fulfillment center in China, and we will confirm the correct return address and method for you.

Refunds

Once we receive and inspect your return, we will notify you by email. Approved refunds are issued to your original payment method within 10 business days. Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.