Privacy policy

Last updated: August 30, 2026

This Privacy Policy describes how Cora's Petlife ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use, or make a purchase from coraspetlife.com (the "Site") or otherwise communicate with us. For the purposes of this Privacy Policy, "you" and "your" mean you as the user of the Site.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Order and account information: name, billing address, shipping address, email address, and phone number.
Payment information: payment card details and transaction information are processed securely by our payment providers (including LianLian Pay). We do not store your full card number.
Communications: any information you choose to include in messages to us, for example when you contact us at hello@coraspetlife.com or via the Site's contact form.
Newsletter subscription: your email address when you join our email list, used only to send you updates, offers, and product news. You can unsubscribe at any time using the link in each email.

Information We Collect Automatically

Usage information: pages visited, products viewed, items added to your cart, and interactions with the Site.
Device information: browser type, device type, IP address, and general location derived from your IP address.
Cookies: our Site uses cookies and similar technologies (including Shopify's cookies) to keep your cart, remember your preferences, and understand how the Site is used. You can control cookies through your browser settings; disabling cookies may affect your shopping experience.

How We Use Your Personal Information

To provide our Services: processing orders, arranging shipping, sending order and account updates, and providing customer support.
For marketing and advertising: sending our email newsletter (only if you subscribe) and showing you relevant product recommendations on our Site.
For security and fraud prevention: protecting the Site and our customers from misuse, fraud, and unauthorized activity.
To comply with legal obligations: keeping records as required by law, responding to lawful requests.

How We Disclose Personal Information

We do not sell your personal information. We may share your personal information with:

Service providers who perform services on our behalf, including Shopify (our e-commerce platform), payment processors, shipping carriers, and email service providers.
Business partners only as needed to provide the Services.
Legal and safety purposes: when required by law, to respond to lawful requests, or to protect our rights and the safety of our users.

Children's Data

Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe your child has provided us with personal information, please contact us to request deletion.

Security and Retention of Your Information

We maintain reasonable administrative, technical, and physical safeguards to protect your personal information. No method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, or to opt out of certain uses. You can: